Bairro Alto Suites

All round excellent, but the stand out is Ricardo who manages the establishment. I lost my passport in a taxi on the way from the airport, and he spent the first hour or more after my arrival calling taxi companies trying to help locate the passport. The guy is a gem and any company is lucky to have him. Its not often one can say that these days. The facilities were also excellent, especially if one is rating from a value for money perspective. Nice sized rooms, great shower, everything works as it should.

Location of the hotel is very good, just 10 min from Rossio square - about 274 steps down :) . The hotel is on a quiet street but very close to the main street. There are many restaurants nearby and just next door is a very good brunch place - JAC brunch. The staff was very helpful. The room was clean and comfortable. We had a room with a balcony facing the street and for us was very romantic. The building across the street was abandoned and with destroyed facade but that was ok for us, actually we loved it - great for some pictures. Also this added privacy. There is no elevator but for us it wasn't a problem. The bed was super comfortable. We had everything that we need even water and some sweets. Highly recommended.

Very clean and comfortable room. Despite being in a very loud neighborhood, our room facing the courtyard was very quiet. Location was great for exploring the city, walking distance to almost everything we did. Staff was extremely helpful and friendly.

Very pleasant stay. The hotel is perfectly located in the Bairro Alto. Check-in was very smooth, with very secure procedures , the staff was reactive and helpful. The receptionnist especially was absolutely charming and spoke a distinguished English.

The location was great. The room was a good size and very clean. The bed was very comfortable. It was quiet. Staff was welcoming and helpful.